Returns & Exchanges

At India's Biggest Pet Festival, we want you and your furry friends to look your best; if your fashion purchase isn't a perfect fit, we offer a seamless 7-day return and exchange policy. Please ensure all items remain unworn, unwashed, and with original festival tags attached to qualify for a refund.

1

Initiate Request

Log into your account or use our 'Order Lookup' tool to select the items you wish to return or exchange within 7 days of delivery.

2

Quality Check

Ensure the pet apparel is free of fur and odors, then pack the items securely in their original packaging with the invoice included.

3

Complimentary Pickup

Our courier partner will arrive at your doorstep within 48 hours to collect the package at no additional cost to you.

4

Refund Processing

Once our festival warehouse verifies the item's condition, your refund or exchange shipment will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing